Careers at SOS Plumbing & Heating | Serving Rhode Island

SOS Plumbing & Heating

4.8

Based on 192 reviews

SOS Plumbing & Heating

4.8

review us on See all reviews

Bill Miller

1765479896

Outstanding professional plumbing service.Friendly staff as well.,

Chris Kreckel

1765409618

SOS Plumbing is fantastic. We called because our tub would not drain. We were given a timeframe of 8am to noon. They arrived at 9:30am and were done by 10:15am. They were very nice and professional. They worked neatly and even wiped out the tub after it drainedWe were very impressed and highly recommend SOS Plumbing! The price was very reasonable also.

1765395586

1765369035

1765334833

1765323246

SOS Plumbing wasted my time and failed to deliver on a "free estimate." I took time off work for a scheduled weekday morning appointment to remove an external gas line. Two technicians arrived; one was rude and rushed. The one technician initially claimed the line was "already disconnected." I was prepared to remove it myself and luckily addressed that it was strange to have different diameter gas line outside the house(1.25inch) and inside (0.75inch) to which the second technician said yes it is likely still connected we will get you a quote. They promised a quote, but never sent it. After two follow-up emails to customer service, I still have no quote. Total waste of a morning and time off work, zero service, and nearly resulted in me acting on dangerous, incorrect information. They were there less than 15 minutes total.

Stephen Parente

1765246538

I had SOS Heating and Plumbing come out to take a look at my boiler. I’m a first time home owner and I had been getting soot in my basement and black smoke out of my chimney. SOS was the first company I called. They came out spent about 30 minutes looking at the boiler. After their inspection Jacob told me that the boiler was really bad, that it was going to be an all day project and that he would not be able to do it that day. He told me it was so bad that he needed to shut my boiler off and I had to sign a waiver stating I was liable for damages if I turned it back on. I’m sure that’s standard practice and fine but then he told me he didn’t have availability to get me in for the next 6 days and that it would cost $2,500. I was panicked I didn’t know what to do and I needed my heat and hot water (it’s December after all). I agreed to have SOS come back in 6 days to clean my boiler. About an hour after they left Jacob called me back and told me he had a cancelation and could get me in right after the weekend (4 days instead of 6), I agreed. I still wanted a second opinion. I called around and asked family and friends (my brother is a contractor so he knew a few people to ask about pricing and they all told me that was a lot for a boiler cleaning, even a really bad one. I had another technician come and take a look at it. They told me that it was bad, one of the worst ones they have ever seen, but still not a $2,500 project. That Technician charged me $350 plus the cost of a couple of parts that needed to be replaced, which totaled $1,100, and he also told me he would not leave me without heat and did it right then and there in just under 4 hours. I can only imagine what I would have paid for those parts on top of the $2,500 that Jacob wanted just for the cleaning. Today I called SOS to cancel the service I had scheduled with them as I no longer need it, and Jacob told me he would be billing me for when they came out to look at it. Honestly if I could give 0 stars I would. This company’s communication and customer service are very poor and apparently they over price their services. 10/10 would not recommend, even just for a quote.**Edit**I was given a flat quote of $2,500. There was no ballpark estimate. Poor communication.Not one person once ever mentioned anything about a standard diagnostic bill just to have a technician look at my boiler for me. Poor communication.I was told there had been a cancelation, not that the schedule was being rearranged to accommodate my need. Poor communication.For a company that heavily values honesty and transparency they sure did stretch the truth quite a bit in their response to try and cover their tracks. I have no reason to lie about my experience to anyone reading this. My goal is to help others from having a poor experience like I had.

MaryJane Long

1765215141

Adam & Matt were both very professional and very polite. They cleaned everything up perfectly… I would never hesitate to call SOS again… thank you for respecting both me and my property while you were here…. Much appreciated..,

Karen Mawa

1765144145

We have been using SOS plumbing for a while now they service all four of our commercial boilers recently they had to come out for emergency service. It’s great having a company that stocks all of their vehicles so they have the components needed on a late night service visit and they can get the systems going on a moments notice. We have used plenty of other companies and I think that we have found our one. Don’t call anyone else. Call these guys!! 😊💕💕

jim

1765143579

We recently hired this company to service our oil boiler after the system stopped working and we noticed smoke in the house. When we called, they initially said their only availability was after hours, but they tried to move things around—and the next thing I knew, they were here the same day.They worked on our system until around 7 PM and still charged us regular rates, which we really appreciated. Everything has been working great ever since.We’re looking forward to working with Jacob and Jacob—yes, that’s right, two technicians with the same name. Kinda funny and definitely memorable.Five-star service. I’d rate them higher if I could!

Don W

1764860059

Absolutely fantastic service. Matt and Adam were great. Highly recommended

Tom

1764857584

I must commend the owners of this company. They have hired exceptional workers in Adam and Matt. These young men repaired my leaky Toto toilet in a timely efficient manner. While young (to me) they were professionals at their job, knowledgeable, problem solvers who cleaned up after their work was completed. Highly recommend this company and all of their crew, especially Matt and Adam.

Beverly McPherson

1764773786

Excellent!

Josh Celeste

1764532886

The service provided on Sunday (same day call) was fast and efficient. Jose, the technician that provided the service, was timely, did a great job and very pleasant. He is an A+

Ryan Morin

1764514004

Very professional, would definitely recommend calling SOS

Deanna Rebello

1764176290

These guys are the BEST Matt and Adam did an awesome job!

Andrea Vescera

1764083385

So happy with the service. From the wonderful girl who answered the phone to the two great guys that came out and fixed my problem so quickly. I Highly recommend them.

MrResq4

1763996198

Craig Brown

1763902826

The team at SOS were very responsive, professional to work with and did an excellent job

Ryan Simmons

1763597384

They came to install a string filter and fix my shutoff valves that were corroding. They were not only professional and did great work, but they were reasonably priced too. I’d recommend them to anyone.

Justin Hunter

1763572416

Jose and the Jacobs were fantastic to work with. Obviously having an issue in the first place is no fun, but they were quick and straightforward. They also are very clearly knowledgeable and made a few suggestions that have improved our quality of life (at least with respect to our plumbing).

Karen Williams

1763317809

The job was done well. Thanks, Matt!

John Vento

1762891248

I never write reviews, but after seeing all the great ones here, I felt inclined to share my own.I’ve managed multifamily properties for years, so I’m often in need of reliable plumbers for all sorts of jobs big and small —I’ve seen it all. These guys came highly recommended by a trusted source.That said, this experience truly baffled me. The total time spent “on the job in the bathroom was less than 15 minutes tracked - to replace a part leading to the shower head — yes, the shower head — and the bill came to almost $500. I understand there was travel time involved to pick up the part, and that as they said “plumbing is expensive” but even so, that was a wild price for a simple job.Was also told the part was going to be one price and on the invoice it was +60 then what was told.Listen, I’m sure they do phenomenal work and it’s clear they do with these reviews - I’ll never doubt someone’s craft. However, It changes for me personally when you know as a customer you’re clearly getting taken advantage of. So for me, I’ll continue to take my business elsewhere.

B. Mike Barnes

1762881912

Called SOS in the morning and they were out a few hours later. I appreciate their understanding of situation and providing peace of mind. Will definitely call again

Joseph Donnelly

1762502430

Christopher Mulvaney

1762345909

Excellent service and response. Found a leak in a pipe at 5am. Called them about 5:30am and the owner called me back a few minutes later and got someone out that morning.

Jackie Allen

1762266657

On time for appointments. Very friendly. Did great work with job and clean up. Would recommend them to anyone.

Cash Richardson

1762209650

Service was quick and professional and best of all.I have heat and hot water.And it only took them forty minutes.

Sythuch Powers

1761921528

Great job which was accomplished by a courteous, knowledgeable and professional staff. I would highly recommend this organization. Adam and his colleague were particularly top notch.

Dorie Lawson

1761844295

Prompt arrival, courteous technicians. We were very satisfied with the work that was done.

Ashley Condon

1761837370

They were GREAT!! quick response time to request an appointment. They were informative and did an EXCELLENt job with my pin whole repair of a copper pipe. My plumbing specialist was Nathan, who was polite, clean, informative and thorough. I will definitely use them again for further plumbing needs.

Justin Salera

1761789958

I didn’t get there names but two good guys came out and fixed leaking baseboard late in the evening

979 Worlds

1761748630

Prompt response following initial call, even though it was not an emergency, and arrived just a little before their scheduled window. I have an older home so it's very nice to have understanding professionals come in that actually want to do the work for which we're paying.

Joseph Rousselle

1761326327

CJ O (justcaroline)

1761232313

Let me say that SOS saved my day! I attempted to repair a leaky bathroom faucet myself and ended up, of course, NOT fixing the leak, cross-threading the handle and panicking... I called SOS... I left a message with the answering service for a non-emergency service, and I received a callback from Jacob, who put me on the schedule for "now to noon." I received a phone call from the service tech, Adam, en route - the long way (was given the incorrect address), but promptly showed up with Raymond/apprentice. These guys were kind, professional and efficient! Their parents raised 'em right. Adam was knowledgeable and took the time to share that knowledge with Raymond. I will absolutely call SOS again for another project forthcoming... ahhhhh the kitchen faucet....ohhhhh almost forgot... AFFORDABLE....they cost LESS than an emergency service from the roto guys....thank you again SOS...

Normand Dubois

1761056958

Plumber did a good job; detected and dealt with problems in shut off valves. Cleaned up the workspace

Robert Swan

1760967861

SOS plumbing did a fantastic job. We called them last minute to winterize our cottage, and they jumped right on it scheduling us. Onsite Jacob was knowledgeable, professional, and friendly answering all of our questions. I plan use them again as soon as the need arises. Highly recommend them. Bob S.

RANDY BOTTELLA

1760626857

Excellent service

Frank Lafferty

1760623903

I have been using Jacob for years. Great service.

Gretchen Grove

1760569028

Prompt, reliable and honest. Nate was terrific and helpful.

Zanthrin

1760549414

Booking was effortless and they had my issue resolved by the next day, everyone i interreacted with was professional and personable. can't ask for much more.

Debra King

1760188349

Excellent service. Great crew. Pricing fair. Came on time. Finished job in one day. Very pleased. Highly recommend.

Kyle Strodenburg

1759840010

I had one of the worst experiences with SOS Plumbing. The communication was terrible, the service was delayed, and the work wasn’t done properly. I expected a professional company but instead got a headache from start to finish. I honestly wish I had called anyone else.The only SOS I need is for this 1-star review. 🚨

Tasterschoice62

1759782667

Prompt, courteous and neat. Came with 3 associates to ensure the Job got done the same day. Highly recommend

Ron Argillander

1759451464

SOS plumber Adam showed up as scheduled and got to work troubleshooting my leak. He ended up having to cut into a wall to find the leak, cut out the piping, reinstall new piping, leak test etc. Once the wall was opened we found black mold and SOS plumbing reached out immediately to a restoration company. I cannot say enough about how thorough and professional they were. They even did a good clean up of the work site. I highly recommend them for plumbing repairs