Friendly service and reasonably priced. Called them on Thursday because of cold water in the shower. They were here on Friday and fixed the boiler . No more cold showers!!! Will definetly be making them our regular boiler service provider. The two men that showed up were knowledgeable and explained everything. They were great! Thanks again.
the staff showed up on time and found and corrected the issue.They cleaned up after themselvesThey explained the problem as they were fixing itI do recommend SOS.
We were in the middle of a snow storm with no heat. SOS stepped up and got a technician out the same day. Got us back up and running!!! Great customer service!! Techs were very knowledgeable. Great experience
THANK YOU, JACOB for getting our Well Water running again! You are a life-saver. With the BIG Blizzard only hours away ... we were pressed on time. Your prompt response and extraordinary service was MOST appreciated. We HIGHLY recommend SOS Plumbing & Heating!
Honestly the best. I was not so smart and went with a cheaper company who totally botched our furnace installation. Ended up having it removed and S.O.S took care of installing another boiler the right way. Even if they are a little more $$$ it's totally worth it. Reliable, knowledgable, good communication.
Jacob and his crew were great. Thank you. They worked all day to install a new hi-service furnace, to ensure I had heat that night.Jacob and Jose were polite and respectful when I asked questions. I will count on them for any plumbing or heating issues.
SOS Plumbing are excellent plumbers who really care about their customers. They do excellent work and are a pleasure to deal with. They stay until everything done and done correctly.
I was extremely pleased with SOS Plumbing. They were very professional from start to finish in replacing our boiler. I would highly recommend them. Elaine Ferretti
I chose SOS because I did a Google AI search and asked to have the best reviews in Rhode Island. Save what you will about AI, but Google nailed it this time. They were responsive, professional, let me know about the cost upfront, and on the coldest day of the winter, they showed up within two hours of my phone call. It ends up that I had a bad valve leading to my boiler, which caused the whole system to shut down. They pleasantly fixed it, took them under two hours, And immediately contacted me when it was done. I couldn’t be happier.
Service call of $200. Literally money down the drain.... plumbing pun intended. Must be nice to collect money for doing nothing. I do not recommend. Follow up to owner reply: My expectations were not high, they were realistic! Your list of services states drain clearing. My drains were not cleared and no alternative to remedy the issue was presented in a timely manner. I waited 4 days for a plumber to tell me he couldn't remedy the issue and got charged for it on top. Again, I do NOT recommend SOS Plumbing and hope others don't get tipped off as I did.
Amazing service. Sunday night. Freezing cold. Everyone I tried calling before was giving an ETA in days not hours. SOS showed up EARLY and were done fast and clean and gave solid advice moving forward. I will be calling in the spring for some more work.
Nate and Gio came out after 10 PM to the worst conditions to fix a burst pipe under a crawl space blocked with snow. They had it fixed within an hour and answered my many questions professionally. They never once complained about the horrible conditions and made me feel comfortable and in good hands. I really appreciate their knowledge but most important how they didn't bat an eye at what the job entailed. They just got down to business. Most people would have not been happy to do that job!
Jose and slimJimmy were utterly amazing, helping us out.In a pinch, when our pipes froze and turned our heat off, they troubleshot the problem and took care of us in five star.Style, I would highly recommend SOS.
Woke up to no heat and no hot water in freezing temps 😩 and SOS Plumbing literally saved the day. They came out the same day, and their text updates made it easy to know exactly when help was arriving.Jacob (the owner) and Jose are genuinely kind and trustworthy, Gabby was super patient and helpful on the phone, and Nate showed up on a freezing Saturday and fixed everything like a champ. Seriously cannot thank him enough.Prices were totally reasonable for an emergency call, especially in this weather. These guys are now our go-to plumbing and heating company. Huge thank you for coming out when we were desperate!
Truly thankful for the fast scheduling response and professional work done amidst horrible weather here in New England.Our boiler was not only fixed and serviced correctly, but we were provided consistent updates of what needed to be repaired or what was wrong. Jacob and Jose were wonderful. We plan on continuing to use SOS.
I woke up yesterday morning snow storm coming and my furnace wasn't working. I called several plumbing services couldn't help for 2 or 3 days. Called SOS spoke to Jacob explained situation. He said I will be there in 2 hours and he was. Furnace could not be fixed said he could put one in the next day which is today. They came today at 11 put in the new furnace I have heat againThey could not have been nicer and more helpful.
Overall fantastic experience from booking the appointment to job completion. I used their online booking option, received a callback shortly after and an appointment scheduled for that same day. Adam and Ethan showed up within the scheduled window and were great! Super happy with completed work and very reasonable pricing. Will definitely be using them again for some additional work needed.
Pipe burst day of a massive snowstorm and Jacob (the owner) came out within an hour of calling, fixed the problem, identified some other needed fixes and got us back with heat….even when my regular boiler service provider refused to come out.Could not be happier with SOS and recommend them highly.
Nathan and Mario provided A+, excellent service! They were able to fit me into their tight schedule and resolved our plumbing issue in a few minutes. Will be calling again in the future!
Our water heater died late in the day on a Saturday and Jacob came to our rescue quickly diagnosed the issue and had us back up and running by early evening. Very professional and polite.
We were in a real pinch ahead of this big storm as our furnace had stopped working. SOS came out and while they didn't have the part we needed, they did refer us to someone who was able to come out and get our heat on in a few hours. Most places would just say 'sorry' and be on their way. Appreciate that they got us where we needed to be.
I’m very happy with the professionalism good people came out quickly in the middle of the night and fixed my problem. Highly recommend and I will tell the world about them.
SOS was very professional throughout my entire experience. They educated me on options out there and I never felt pressured into a specific product or service. Nathan and Team kept the workspace tidy and made sure all of my expectations were met before they left the job site. Overall a great experience and I would highly recommend them for your plumbing and HVAC needs!
This company is amazing and the two technicians that came out were awesome. They got my heating system back on track and also pointed out some areas of concerned. They were very professional. They were timely and they came on short notice.
This was the second time I had them come out to address the same issue. They installed a brand new water valve because it was assumed that was where the leak was. However, if they just looked down, they would have saw a pvc pipe had separated and needed a quick repair. Not happy that I had to pay for 2 house calls.
Great service and quick responses when you need them. Friendly and knowledgeable service techs. Best service company I’ve found for plumbing and heating.